REFUND & CANCELLATION POLICY

Sahasya Diagnostic Centre

Last Updated: March 2026

1. Cancellation Policy

✅ Before Sample Collection

Appointments can be cancelled or rescheduled
Cancellation must be informed in advance via phone

❌ After Sample Collection

Cancellation is not allowed once the sample is collected

❌ After Test Processing Begins

No cancellation allowed once testing has started

👉 Simple rule: once work starts, cancellation is closed.

2. Refund Policy

Refunds are only applicable in limited cases:

✅ Eligible for Refund

Service not delivered
Duplicate payment made
Order cancelled before sample collection
Technical or billing error from our side

❌ Not Eligible for Refund

Sample already collected
Test already processed or completed
Patient did not follow pre-test instructions
Patient unavailable at the scheduled time
Incorrect information provided by the patient

👉 Most refund fights come from these cases — now you’ve blocked them.

3. Home Collection Charges

Home collection fee (if applicable) is non-refundable once the technician is assigned or dispatched
Free collection offers are subject to minimum billing conditions

4. Refund Process

Approved refunds will be processed within 7–10 working days
Refunds will be issued via the original payment method or bank transfer

5. Rescheduling Policy

Appointments can be rescheduled based on availability
Same-day rescheduling is not guaranteed

6. Missed Appointments

If the patient is unavailable at the scheduled time:
- It will be treated as a missed appointment
- Rebooking may require additional charges

👉 This stops people from wasting your technician’s time.

7. Dispute Resolution

In case of any issues related to service or payment:

Contact our support team immediately
We will review and resolve the issue fairly based on policy

8. Contact Information

Sahasya Diagnostic Centre
Survey No: 377, Mayfair Road
Opp: Honeydew Apartments
Tellapur, Hyderabad

📞 9014009989 / 9573430159

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